Analytics
Support performance metrics and insights
156
Tickets Created
142
Tickets Resolved
18m
Avg First Response
3.8h
Avg Resolution
94%
SLA Compliance
4.6/5
CSAT Score
Tickets by Location
Brooklyn
42
Atlanta
28
DC
25
Philadelphia
22
Charlotte
18
Houston
12
Denver
9
Tickets by Type
Customer Support45 (29%)
Lost Items32 (21%)
Booking Issues28 (18%)
Refund Requests22 (14%)
Bug Reports15 (10%)
Other14 (8%)
Agent Performance
| Agent | Tickets Resolved | Avg Resolution (hrs) | CSAT Score |
|---|---|---|---|
S Sarah Johnson | 42 | 2.8h | 4.8/5 |
M Mike Chen | 38 | 3.2h | 4.7/5 |
E Emma Davis | 35 | 3.5h | 4.6/5 |
J James Wilson | 27 | 4.1h | 4.4/5 |