Support Dashboard
Overview of all support tickets and team activity
156
Total Tickets
42
Open
16
Pending
98
Resolved Today
Avg First Response-12% vs last week
23 min
Avg Resolution Time-8% vs last week
4.2 hrs
SLA Compliance+2% vs last week
94%
Recent Tickets
View allTKT-2026-00001
OPEN
HIGH
Lost phone during Brooklyn session
brooklyn10:30 AM
Customer
→
TKT-2026-00002
ESCALATED
URGENT
POS terminal not working - Lane 3
atlanta9:15 AM
Internal
→
TKT-2026-00003
PENDING CUSTOMER
MEDIUM
Refund request for cancelled booking
dc8:45 AM
Customer
→
TKT-2026-00004
NEW
MEDIUM
Photos not showing in Photobomb gallery
philadelphia8:00 AM
Internal
→
On Desk Now
ScheduleSarah Johnson
brooklyn
3
tickets
Mike Chen
atlanta
5
tickets
Emma Davis
dc
2
tickets
2 agents available